At YACHTNEEDS, customer satisfaction is our priority. We accept returns and exchanges for both defective and non-defective products within our specified timeframe.

Return Window

You have 14 days from the date of delivery to initiate a return or exchange for eligible products.

Eligible Products

We accept returns for products that are:

• New and unused - Products must be in their original condition
• In original packaging - Including all accessories, manuals, and documentation
• Defective or damaged - Items received in defective or damaged condition
• Not as described - Items that differ significantly from the product description

Returns and Exchanges

Returns: We accept returns for full refunds on eligible products within the return window.

Exchanges: We accept exchanges for the same or similar products of equal value.

Return Method and Costs

Return Method: Returns must be sent by mail to the address provided by our customer support team.

Return Shipping: Customers are responsible for return shipping costs and arranging the return label, unless the product is defective, damaged, or not as described.

Restocking Fees: We do not charge restocking fees for eligible returns.

Refund Processing

Once sellers have received and inspect your returned item, if passed, we will process your refund within 10 business days. The refund will be issued to your original payment method.

Please allow additional time for your financial institution to process the credit to your account.

Non-Returnable Items

Certain products are not eligible for return:

• Customized or made-to-order products
• Hazardous materials
• Opened consumable goods (food, wine, spirits)
• Personal care items that have been opened or used
• Specialized items ordered specifically for your request (evaluated case-by-case)

How to Initiate a Return

1. Contact Customer Support: Reach out to our customer support team within the 14-day return window
2. Provide Order Details: Share your order number and reason for return. Images must be supplied to prove damaged, or defected or wrongly delivered items.
3. Receive Return Authorization: Our team will provide you with return instructions and the return address
4. Package Your Item: Securely package the item in its original packaging
5. Ship the Return: Send the package using a trackable shipping method and in its original packaging. We can not accept refunds outside of original packaging.
6. Receive Your Refund: Once received and inspected, your refund will be processed within 10 business days

Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us immediately within 14 days of delivery
• Provide photos of the damage or defect
• We will cover return shipping costs for defective or damaged items
• We will offer a full refund or replacement at your choice

Contact Information

For questions about our return policy or to initiate a return, please contact our customer support team:

• Email: support@yachtneeds.com
• Website: https://yachtneeds.com/contactus

Marketplace Notice

YACHTNEEDS operates as a marketplace. While this policy applies to most products sold on our platform, some vendors may have additional return terms. Please review the specific seller's policy on the product page before purchasing. Our customer support team can assist with any vendor-specific questions.

Full Satisfaction Guarantee

YACHTNEEDS provides a Full Satisfaction Guarantee as buyer protection. While we facilitate transactions between buyers and sellers, we ensure fair resolution of all disputes according to our policies.

Dispute Resolution Process

If you experience issues with your order, follow this escalation process:

1. Contact the Seller: Open a dispute with the seller through YACHTNEEDS Customer Support
2. Documentation: Provide all required documentation (photos, order details, communication records)
3. Escalate to YACHTNEEDS: If the seller does not resolve the issue, escalate to YACHTNEEDS for final decision
4. Final Determination: YACHTNEEDS will review all evidence and make a final, binding determination

Note: You may be required to return the product at your own expense as part of the resolution process, unless the item is defective or not as described.

Specific Product Category Exceptions

The following product categories have additional return restrictions:

Osculati Products

Returns for Osculati-branded products are reviewed on a case-by-case basis. Please contact customer support before initiating a return for these products.

Electrical Parts & Components

Electrical parts and components have limited refund options due to safety and compatibility concerns. Returns are accepted only for defective items with proper documentation.

Hazardous Materials

Products classified as hazardous materials have minimal refund possibilities due to shipping and safety regulations. Returns are only accepted in cases of manufacturing defects.

Wine, Spirits & Consumables

Opened consumable goods including wine, spirits, and food items have limited refund eligibility due to health and safety regulations. Unopened items may be returned within the standard return window.

Handmade & Customizable Products

Custom-made, personalized, or specially ordered items have restricted refund conditions. These items are generally non-returnable unless defective or significantly not as described.

Refurbished & Made-to-Order Products

Refurbished items and products made to order are typically non-returnable unless they arrive defective or damaged.

Customer Responsibilities

• Immediate Inspection: You must inspect items immediately upon delivery or collection. Failure to report damage or defects promptly may affect your eligibility for returns.
• Accurate Information: Provide accurate personal and shipping information. Delivery issues caused by incorrect information may not be eligible for refunds.
• Customs & Import Delays: Customs delays, import duties, and international shipping issues are not grounds for refund unless the order was not received within the specified timeframe.
• Contact Support First: If you are uncertain about a product's return eligibility, contact our customer support team before purchasing.

Order Issues & Timeframes

Different issue types have specific timeframes for reporting:

• Order Not Received: Report within 10 days of payment if your order has not arrived
• Defective, Damaged, or Not as Described: Report within 14 days of delivery
• Standard Returns: Initiate within 14 days of delivery for non-defective items

Reports made outside these timeframes may not be eligible for resolution under this policy.

Terms of Service

This return policy is part of our complete Terms of Service. For full details regarding marketplace transactions, liability, dispute resolution, and other important terms, please review our complete Terms of Service.